Unfortunately hard disks are not made to be forever. Like all mechanical devices they are prone to wear breakdown and eventually they stop functioning altogether. When that happens they can also delete your valuable data and cost you time money and aggravation.
In most cases a data recovery specialist can help you recover the files from your damaged hard disk and copy them so you can download them on a new device. This is not a process that the average computer user can do at home you need special tools and a dust free clean room to work.
As a result you must send your damaged device to the data recycling company you choose to get the job done. When you send your device there are several precautions you should take to avoid further damage to your device.
Send the device to the manufacturers original packaging.
If possible it is best to send the device in its original packaging. Manufacturers prepare the packaging to ensure that the run is kept as safe as possible and to use the packet takes the guesswork to prepare the carriage for shipping.
Be careful when removing the device from your computer.
Most data recovery companies want you to send the device yourself rather than the entire computer. This saves on bulk and cheaper to send. If you are comfortable removing your computer and knowing where the hard drive is located remove the device and send it yourself. If youve never done it before or are uncomfortable with it ask a friend if you want to help or consult the data retrieval specialist to determine the best action. In any case you should never perform repairs on your computer so that you are not 100% comfortable to do because you may inadvertently cause further damage. Do NOT attempt to remove the device itself as this will most likely cause permanent damage and loss of your data forever.
Make sure the device is packed in an antistatic bag.
Again if you have access to the bag itself the device is perfect. If not a typical plastic freezer will come. The key is to protect the device from static as static charges can cause major damage to your device.
Pack the device into a box at least twice as large as the device itself.
The box must be large enough to fit enough packaging material to protect the device. Of course there is some space in the size of the box that you can use but ideally it should be about twice the size of the actual component you send.
Use sufficient packaging material that the device can not move inside the box.
You should completely fill the space inside the box with packaging material. This prevents the device from moving around the box and any damage during the delivery process.
Use foam plating or similar packaging material to protect your device.
Foam wrapping is one of the best materials for packing your device. It does not transmit static electricity and is soft enough to dampen any kind of draining if the box is dropped or battered. Bubble wrap works quite well. You should avoid using Styrofoam peanuts because they can transmit static that can further damage the hard drive.
Use a well established courier company.
Because you spend a lot of time money and effort to retrieve your data it is obviously very important to you. With that in mind it is meaningful to send it through a well known and first class shipping company like FedEx or UPS. If you try to cut corners with a shipping company you never know what kind of service you get. Your hard drive is a sensitive device and excessive bumping or bans can make the device unusable and you can permanently lose your data.
Think about shipping insurance for your package.
If you have significant financial interest in the data on your device it may be worth buying insurance insurance to give a financial benefit if the package is damaged in transit. Its not a bad idea to use a traceable shipping option so you can find your package if it does not arrive on time.
Make sure you include all relevant contact information in the box.
Of course you will get a return address and contact number on the outside of the box but make sure you also have your contact information and a brief summary of the drivers problem inside the box as well. Often the outside box may be discarded and your contact information may get lost if it is not directly connected to the device.
Allow your data recovery service to know when to expect the device.
Once your device has been sent let the data recycling company know when it was sent and roughly when they can count on receiving it. If the device is late arriving they can notify you and you can follow up on the shipping company to find out what causes the delay.